Course: Customer Service 101
| Thursday/11/12/2009 1 PM-4 PM |
Portsmouth Campus, , Waterfront Conference Center |
Okema Harper Open Seats: 5 |
| Customer Service 101 | |
| The ability to effectively deal with customers and to satisfy their needs is fundamental to an organization's success. This workshop is designed to give employees an overview of the key components of excellent customer service, customer characteristics, and implementing effective customer service techniques on the telephone, in email, and face-to-face. | |
